Return and Refund Policy
Thank you for choosing Yiwu Hongyue E-commerce Co., Ltd. We are committed to providing high-quality apparel and a satisfying shopping experience. If you are not satisfied with your purchase, we offer the following return and refund services.
Return Policy
Return Period
You may request a return within 30 days of receiving the item.
Products must be in their original, unused, and uninstalled condition.
All original packaging, accessories, manuals, and tags must be included.
Eligible Items for Return
Unopened apparel
Unwashed apparel
Apparel with tags still attached
Other unopened and unused apparel
Non-Returnable Items
Returns are not accepted in the following cases:
Products that have been installed or used
Customized or special-order products
Products with severely damaged or missing packaging
Incompatibility due to incorrect model selection (we recommend verifying sizes before purchase)
Products exceeding the 30-day return period
Refund Policy
Refund Method
Refunds will be issued to your original payment method.
Processing time: Review completed within 5–10 business days of receiving the returned item.
Refund arrival time: Typically 3–7 business days, depending on the payment platform.
Refund Amount
Full refund: Product has quality issues or was shipped incorrectly.
Partial refund: Product packaging is slightly damaged but usability is unaffected.
Deduction of shipping costs: For returns unrelated to quality issues, the customer is responsible for return shipping costs.
Shipping Cost Details
Our responsibility (quality issues, incorrect shipment): We cover the shipping costs.
Customer responsibility (dislike, incorrect model selected): The customer covers the shipping costs.
Refusal of delivery: Round-trip shipping costs may be charged.
Exchange Policy
Exchange Conditions
Received product has quality issues or defects
Incorrect shipment (received product does not match the order)
Product damaged during transit
Exchange Process
Contact our customer service team and explain the reason for the exchange.
Provide the order number and photos of the product.
We will arrange for an exchange or replacement shipment.
For exchanges due to quality issues, round-trip… We cover the return shipping costs.
Return Process
Step 1: Contact Customer Service
Please contact us before initiating a return:
Email: [1312988293@qq.com]
Phone: [+86-15557126521]
Online Support: Via the website contact form
Step 2: Obtain Return Authorization
Customer service will provide you with a Return Merchandise Authorization (RMA) number.
Return packages without an RMA number will not be accepted.
Step 3: Ship the Product Back
Use a traceable shipping method.
Clearly mark the RMA number on the outside of the package.
Pack securely to ensure the product is not damaged during transit.
Purchasing shipping insurance is recommended.
Step 4: Await Processing
We will inspect the returned item within 2–3 business days of receipt.
Refunds will be processed within 5–10 business days after the inspection passes.
You will be notified of the refund status via email.
Quality Assurance
Product Warranty
All products come with a manufacturer’s warranty.
Warranty periods vary by product (typically 6–12 months).
Warranty coverage: Manufacturing defects and material issues.
Exclusions from Warranty
Human-caused damage or improper use
Unauthorized modifications or repairs
Normal wear and tear
Damage caused by traffic accidents
Special Circumstances
Order Cancellation
Cancellation before shipment: Full refund, no fees deducted.
Cancellation after shipment: Packaging and handling fees may apply.
Customized products: Cannot be cancelled once production has begun.
Out of Stock or Delayed Shipment
We will notify you promptly if a product is out of stock.
You may choose to: wait for restocking, exchange for another product, or receive a full refund.
Incorrect Order Information
If we detect errors in the order information (e.g., address, product model), we will contact you to confirm before shipping. Contact Us
If you have any questions regarding returns or refunds, please feel free to contact us:
Yiwu Hongyue E-commerce Co., Ltd.
📧 Email: 1312988293@qq.com
📞 Customer Service: [+86-15557126521]
🕐 Service Hours: Monday to Friday, 9:00–18:00 (China Time)
📍 Address: [ROOM 403, NO. A11, LIURUITANG ROAD, CHOUJIANG SUBDISTRICT, YIWU CITY, JINHUA CITY, ZHEJIANG PROVINCE]
Policy Updates
Yiwu Hongyue E-commerce Co., Ltd. reserves the right to modify this return and refund policy at any time. Any changes will be posted on this page and will take effect from the date of publication. We recommend that you review this policy periodically to stay informed of the latest updates.
Thank you for your trust and support of Yiwu Hongyue E-commerce Co., Ltd. We are committed to providing you with high-quality products and sincere service!